Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSMSUP383 Mapping and Delivery Guide
Facilitate a team

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSMSUP383 - Facilitate a team
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to facilitate team communications and performance to achieve its goals. This unit of competency applies to team leaders or similar roles within a team structure who are required to facilitate processes to identify team goals and timelines, plan and organise activities, support performance and resolve conflicts.This unit of competency requires the use of a range of well-developed skills requiring some discretion and judgement to recognise and resolve a range of problems.This unit of competency applies to all work environments and sectors within the industry.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.

The collection of performance evidence:

should occur over a range of situations which include typical disruptions to normal, smooth operations

will typically include a supervisor/third-party report focussing on consistent performance and problem recognition and solving. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency

must include the appropriate demonstration of team facilitation using workplace situations, procedures and practices

may use industry-based simulation for all or part of the unit particularly where safety, lack of opportunity or significant cost is an issue.

Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.

Assessment in a simulated environment should use evidence collected from one or more of:

walk-throughs

demonstration of skills

industry based case studies/scenarios

‘what ifs’.

Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements.
Prerequisites/co-requisites
Competency Field Support
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify tasks to achieve team goals
       
Element: Identify and agree on team goals with team members input
       
Element: Identify tasks required to achieve team goals
       
Element: Identify team and individual safety responsibilities
       
Element: Allocate responsibilities of individuals within the team
       
Element: Ensure designated team goals are met by identifying strategies and timelines required to complete each task
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify tasks to achieve team goals

1.1

Identify and agree on team goals with team members input

1.2

Identify tasks required to achieve team goals

1.3

Identify team and individual safety responsibilities

1.4

Allocate responsibilities of individuals within the team

1.5

Ensure designated team goals are met by identifying strategies and timelines required to complete each task

2

Organise allocation of tasks

2.1

Estimate time and resources needed to complete tasks

2.2

Identify competencies of individual team member and allocate/negotiate individual responsibilities

2.3

Agree timelines for completion of each task

2.4

Identify resources and support necessary for completion of job

3

Monitor completion of allocated tasks

3.1

Measure team performance against its goals

3.2

Monitor individual compliance with procedures and take action as required

3.3

Check at regular intervals, and apply judgement to determine whether agreed timelines for completion of tasks will be met

3.4

Negotiate alternative strategies, within delegated discretion, to achieve allocated tasks when designated timelines are not being met

3.5

Provide support to colleagues to ensure completion of allocated tasks

4

Resolve team problems

4.1

Identify problem situations for team

4.2

Identify causes of problem

4.3

Implement problem resolution procedures relevant to the problem and to established practices

4.4

Seek assistance as required to ensure problem resolution

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

read and interpret workplace documentation to identify team goals

use interpersonal skills to:

build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives

facilitate team agreement on team and individual goals, timelines and allocation of tasks

encourage and support team members to work towards the achievement of goals

assist individual to make decisions about achieving goals

facilitate processes to support team performance, including:

planning of team’s activities

monitoring progress towards goals

taking corrective action

identify and take appropriate action on problems and potential problems.

Evidence must be provided that demonstrates knowledge of:

types of interpersonal skills and application to team performance, including:

building rapport, trust and respect

verbal and non-verbal communication

questioning, listening and reflecting

giving and accepting feedback

establishing a safe environment for open communications

impact of individual tasks on the completion of team objectives

conflict resolution techniques

capacity/capability of the equipment/process

relevant equipment and operational processes

targets and measures for production output and quality.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify tasks to achieve team goals

1.1

Identify and agree on team goals with team members input

1.2

Identify tasks required to achieve team goals

1.3

Identify team and individual safety responsibilities

1.4

Allocate responsibilities of individuals within the team

1.5

Ensure designated team goals are met by identifying strategies and timelines required to complete each task

2

Organise allocation of tasks

2.1

Estimate time and resources needed to complete tasks

2.2

Identify competencies of individual team member and allocate/negotiate individual responsibilities

2.3

Agree timelines for completion of each task

2.4

Identify resources and support necessary for completion of job

3

Monitor completion of allocated tasks

3.1

Measure team performance against its goals

3.2

Monitor individual compliance with procedures and take action as required

3.3

Check at regular intervals, and apply judgement to determine whether agreed timelines for completion of tasks will be met

3.4

Negotiate alternative strategies, within delegated discretion, to achieve allocated tasks when designated timelines are not being met

3.5

Provide support to colleagues to ensure completion of allocated tasks

4

Resolve team problems

4.1

Identify problem situations for team

4.2

Identify causes of problem

4.3

Implement problem resolution procedures relevant to the problem and to established practices

4.4

Seek assistance as required to ensure problem resolution

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Identifying team goals

Team goals will be identified from workplace documentation, including one or more of the following:

procedures

material safety data sheets (MSDS)

job cards

maintenance logs

plant drawings

daily nominations

tool box meeting

sales/marketing request

memos, faxes and emails identifying output or other goals

Problems

Problems include one or more of the following:

conflict between the team members

conflict between different team goals

current process capacity/capability will not allow achievement of goals

conflict between work teams and/or the achievement of their goals

availability of resources (people, time, plant/equipment, finances and materials)

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 

Forms

Assessment Cover Sheet

MSMSUP383 - Facilitate a team
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSMSUP383 - Facilitate a team

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: